QuickBooks comes with so many important features and sending email directly from QuickBooks Desktop is one them. It is an important feature that save your precious time as you don’t have to compose a mail separately to send your invoices or reports. You can add most of the email services to integrate with QuickBooks and send mail directly from QuickBooks. You can add Outlook to send email from QuickBooks as well. However, there can be some situations when you can face some issues while trying to send mail from QuickBooks using the Outlook account and get the following error message:

QuickBooks is unable to send your email to Outlook

If you are also facing this error while sending invoices, you won’t be able to send email directly from QuickBooks. However, performing the steps provided in this article will be helpful for you in resolving this issue. This issue is not a big threat to your QuickBooks data as it is just a setting issue. You can also contact our technical support department at QuickBooks Customer Service Phone Number +1800-366-1468 toll-free.

Note: Right Networks users needs to open Outlook application outside of QuickBooks. If you are not able to do so, ensure that the Office 365 account owner adds your Microsoft user account.

How To Resolve QuickBooks Is Unable To Send Your Email Issue

Step 1: Edit your admin privileges

Make sure QuickBooks isn’t set to automatically run as an administrator.

  • Open the Task Manager and close QuickBooks including its related processes.
  • From the Start menu, locate QuickBooks and right-click on it.
  • Click on Open File Location option from the drop-down.
  • Locate and right-click on QuickBooks.exe file and click on Properties.
  • Navigate to the Compatibility tab.
  • Remove the checkmark from the Run this program as Administrator checkbox. If you see that this option grayed out, click on Show Settings for All Users. This makes the option available.
  • Click on Apply and then OK to save changes.

Run QuickBooks and try to send a test email or transaction. If the issue is still not resolved, navigate to the next solution.

Step 2: Edit your email preferences in QuickBooks

  • Open QuickBooks and from the main menu, go to Edit > Preferences. If you are using Microsoft Outlook with Microsoft Exchange Server, sign into Outlook before you go further.
  • Click on the Send Forms from the available menu and then navigate to My Preferences tab.
  • Choose Outlook as your email option and click on OK.

Try to send email again from QuickBooks to check if the error is resolved. If the error is still around, toggle your preferences.

  • Open QuickBooks and from the main menu, go to Edit > Preferences.
  • Click on Send Forms from the menu and navigate to the My Preferences tab.
  • Choose QuickBooks E-mail or Webmail, and then click on OK. Doing this will toggle your preferences off.
  • Repeat the steps. Open the My Preferences tab and click on Outlook.
  • Click on OK.
  • Close QuickBooks and all other open programs by using the Task Manager.
  • Restart your computer.

Try to send email again from QuickBooks to check if the error is resolved. If the error is still around, toggle your preferences.

Step 3: Check your Internet Explorer email preferences

QuickBooks requires Internet Explorer to process web services in the background. You may have to reset your email preferences in IE.

  • Close QuickBooks and all other open programs by using the Task Manager.
  • Run Internet Explorer and go to Tools.
  • Select Settings menu and then click on Internet options.
  • Navigate to the Programs tab and then click on Set Programs.
  • Click on Set your default programs and then choose the email service you want to use.
  • Click on Apply and then OK to save changes.
  • Close Internet Explorer.

Run QuickBooks and try to send a test email to check if the error is resolved or not. If the error is still occurring, go to the next solution.

Step 4: Repair your MAPI32.dll

This process is quite difficult and complex and if you are comfortable in performing the steps, only then you should perform following steps. Otherwise, you can consult your IT professional.

First, run this test to narrow down the issue:

  • Restart your computer.
  • Run MS Word and create a new document by pressing CTRL + N.
  • From the main menu, go to File > Send > Email as PDF Attachment.

Run QuickBooks and try to send a test email to check if the error is resolved or not. If you still can’t send email from MS Word, contact Microsoft Support. There are chances that the issue is occurring in your Outlook or Office Suite.

If you can send an email from Microsoft Word but not in QuickBooks, perform the steps mentioned below to repair MAPI32.dll:

  • Close QuickBooks and all other open programs by using the Task Manager.
  • Open the Windows Explorer by pressing Windows + E keys.
  • Go to the folder path: C:\Windows\System32.
  • Locate and double-click on the Fixmapi.exe. Perform on-screen prompts to process the repair.
  • Once the process finishes, restart your system.

Run QuickBooks and try to send a test email to check if the error is resolved or not. If the error is still occurring, go to the next solution.

Step 5: Clean install QuickBooks

You need to perform a clean install of QuickBooks Desktop.

Reinstalling QuickBooks will replace all the earlier installation files it will make QuickBooks free of any possible damaged.

Technical Support For QuickBooks Desktop

Provided solutions will surely be helpful for you in resolving the Error: QuickBooks is unable to send your email to Outlook. Now, you should be able to send your invoices, transactions and all the reports with ease. In case, you are not able to resolve the error by following the steps given in this article and you are still not able to send emails from QuickBooks, you can connect with the technical support department of Intuit.

If you couldn’t get in touch with the customer support department, you can contact certified ProAdvisors of Proaccountingxpert.com by dialing our toll-free QuickBooks Support Phone Number +1800-366-1468 and get instant support for your issues and errors related to QuickBooks.

How To Fix “Error: QuickBooks Is Unable To Send Your Email To Outlook”

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